Privacy Policy
Last updated: 31 October 2026
At Something Good Workshops, we take your privacy seriously. Whether you're booking a workshop, buying something from our online shop, signing up to hear from us or simply getting in touch, we want you to feel confident about how we look after your personal information.
This Privacy Policy explains what information we collect, how we use it, who we share it with and what rights you have over your personal information.
1. Who we are
Something Good Workshops is a creative workshop studio and online shop based in Deptford, London.
For the purposes of data protection legislation, the organisation responsible for your personal information (the data controller) is:
Business name: Something Good Workshops Ltd
Registered address: 70A Blackheath Road, SE10 8DA
Email: somethinggoodworkshops@gmail.com
Website: https://somethinggoodworkshops.co.uk
If you have any questions about this policy or how we use your personal information, please get in touch using the contact details above.
2. What information we collect
Depending on how you interact with us, we may collect and use the following information:
When you book a workshop or event:
Your name and email address.
Your booking details, including the workshop or event you've booked and the date.
Payment and transaction information.
Any additional information you choose to provide when making an enquiry or booking.
When you purchase something from our online shop:
Your name and contact details.
Billing and delivery addresses.
Email address and order details.
Payment and transaction information.
When you make an enquiry or contact us:
Your name and email address.
The content of your message and any information you choose to share with us.
Information shared through our website contact form, email or social media channels.
When you sign up to our mailing list:
Your name and email address.
Your marketing preferences and subscription status.
When you visit our website:
Information about how you use our website, including pages visited, interactions and general website activity.
Technical information such as your browser type, device information and IP address, where collected through website analytics or cookies.
We only collect information that we need to run our business and provide our services.
3. How we use your information
We use your personal information for the following purposes:
Processing bookings: To manage workshop reservations, send booking confirmations and provide important information about upcoming events.
Processing orders: To take payments, arrange deliveries and keep you updated about your purchases.
Responding to enquiries: To answer questions, provide quotes and manage private workshop or event enquiries.
Customer service: To help resolve problems, deal with cancellations and manage refunds or changes to bookings.
Business administration: To maintain financial records, manage transactions and meet our legal and accounting obligations.
Marketing: To send occasional newsletters and updates about workshops, events, products and things happening at the studio, where we have the appropriate permission to do so.
Website improvement: To understand how visitors use our website and help us improve the experience.
4. Our lawful basis for using your information
Under UK data protection law, we need a lawful reason for collecting and using your personal information.
Depending on the circumstances, we rely on the following lawful bases:
Contract: Where we need your information to fulfil a booking, process an order, take payment or provide a service you've requested.
Legal obligation: Where we need to retain or share information to meet legal requirements, such as accounting, tax and financial record-keeping obligations.
Legitimate interests: Where we use information for reasonable business purposes, such as responding to general enquiries, managing our customer relationships, maintaining business records and improving our services, provided these interests do not override your rights and freedoms.
Consent: Where you have actively agreed to receive marketing communications or where consent is required for non-essential cookies and analytics technologies.
You can withdraw your consent at any time.
5. Who we share your information with
We don't sell, rent or trade your personal information.
However, we work with a number of third-party services that help us operate our business and process bookings and payments.
These include:
Squarespace
We use Squarespace to host and manage our website, online shop, contact forms and mailing lists. Information submitted through our website may be stored and processed through Squarespace.
Stripe
We use Stripe to process payments made through our online shop via Squarespace. Stripe handles payment information securely through its payment systems.
Square
We use Square to process in-person shop payments and some payments made through Square payment links.
ClassBento
We use ClassBento to manage bookings and payments for our in-house workshops. If you book through ClassBento, your booking and payment information is also handled through its platform.
Google Analytics
We use Google Analytics to understand how visitors use our website, helping us improve our website and services.
We may also share information with professional advisers, accountants or relevant authorities where necessary to meet our legal obligations.
We do not routinely share customer booking information with guest workshop tutors or collaborators. Guest collaborators who organise and ticket their own events are responsible for the customer information they collect through their own booking arrangements.
Third-party providers may process or store information outside the UK. Where this happens, appropriate data protection safeguards must be in place.
6. How we protect your information
We take reasonable steps to keep your personal information safe and secure, and to protect it against loss, misuse, unauthorised access or disclosure.
Payments are processed through third-party payment providers, including Stripe, Square and ClassBento. We do not intentionally store customers' full payment card details on our own systems.
Access to customer information is limited to those who need it to carry out their work.
While we take care to protect your information, no method of transmitting or storing data online can be guaranteed to be completely secure.
7. How long we keep your information
We only keep personal information for as long as we need it for the purposes outlined in this policy, including any legal, accounting or reporting requirements.
For example:
Booking and order information is retained for customer service, business administration and financial record-keeping.
Financial and transaction records are retained for the periods required by applicable tax and accounting legislation.
Enquiry correspondence is kept for as long as necessary to deal with your enquiry and any subsequent follow-up.
Mailing list information is retained until you unsubscribe or withdraw your consent.
Website analytics information is retained in accordance with our analytics settings.
When information is no longer needed, we take reasonable steps to securely delete or anonymise it.
8. Marketing communications
We occasionally send newsletters and updates about upcoming workshops, events, products and other things happening at Something Good Workshops.
We only send marketing emails where we have the appropriate permission to do so.
If you no longer wish to receive marketing communications, you can unsubscribe at any time using the link at the bottom of our emails or by contacting us directly.
Unsubscribing from marketing emails will not affect important communications relating to bookings, orders or other services you've requested.
9. Cookies and website analytics
Our website uses cookies and similar technologies to help it function and understand how visitors interact with it.
Some cookies are essential for the website to work properly, such as those needed for shopping baskets and checkout processes.
We also use Google Analytics to understand website traffic and visitor behaviour.
Non-essential cookies, including analytics cookies where consent is required, should only be used once you have given permission through our cookie consent settings.
You can manage your cookie preferences through our website's cookie settings and through your browser.
For more information, please see our Cookie Policy.
10. Your rights
Under UK data protection law, you have a number of rights relating to your personal information.
These may include the right to:
Access: Request a copy of the personal information we hold about you.
Rectification: Ask us to correct information that is inaccurate or incomplete.
Erasure: Ask us to delete your personal information in certain circumstances.
Restriction: Ask us to limit how we use your information in certain circumstances.
Objection: Object to certain types of processing, including processing based on legitimate interests and direct marketing.
Data portability: Request a copy of certain information in a commonly used electronic format.
Withdraw consent: Where we rely on your consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at [Insert contact email address].
We aim to respond to all valid requests within the timeframes required by data protection law.
11. Third-party websites
Our website and social media channels may contain links to other websites or third-party services.
If you follow a link to another website, please be aware that its own privacy policy and terms will apply. We are not responsible for how other websites collect or use your information.
12. Changes to this Privacy Policy
We may occasionally update this Privacy Policy to reflect changes to our business, the services we use or our legal obligations.
Any updates will be published on this page, with the date of the latest revision shown at the top.
13. Contact and complaints
If you have any questions or concerns about how we use your personal information, please contact us:
Email: somethinggoodworkshops@gmail.com
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.
You can find further information or make a complaint at: