We'll aim to get your order packed and on its way as soon as possible. Delivery times are estimates and may vary during busy periods, bank holidays or postal delays.

Once your order has been dispatched, you'll receive tracking information so you can follow its journey.

If your order hasn't arrived or there's a problem with your delivery, please get in touch at somethinggoodworkshops@gmail.com and we'll do our best to help.

How to cancel your order

If you've changed your mind and want to cancel your order, simply email us at somethinggoodworkshops@gmail.com with your order number and let us know you'd like to cancel.

You don't need to fill in a form. Just make sure you contact us within 14 days of receiving your order to exercise your cancellation rights.

Changed your mind? No worries. We want you to be happy with your purchase, so here's how returns work.

Changed your mind?

If you've ordered something online and decide it's not quite right, you have 14 days from receiving your order to let us know you'd like to return it.

Once you've told us, you'll have a further 14 days to send it back.

To be eligible for a return, items should be unused, in their original condition and, where possible, in their original packaging. You're welcome to handle an item as you would in a shop, but we may reduce your refund if it's been used or handled beyond what's necessary to inspect it.

How to make a return

Drop us an email at somethinggoodworkshops@gmail.com with your order number and let us know what you'd like to return.

We'll reply with the details you need to send it back.

Unless your item is faulty or we've sent you the wrong thing, return postage is your responsibility. We'd recommend using a tracked service and keeping your proof of postage, just in case.

Refunds

Once we've received your return, we'll process your refund within 14 days. Refunds will be made to your original payment method.

If you're returning your entire order, we'll also refund the original standard delivery charge. If you're returning only part of your order, the original delivery charge won't normally be refunded.

Something wrong with your order?

If your item arrives damaged, faulty or isn't what you ordered, please get in touch at somethinggoodworkshops@gmail.com with your order number and, if possible, a photo of the problem.

We'll work with you to put things right, whether that's arranging a replacement or a refund. Your statutory rights aren't affected by this policy.

A little note about exclusions

Some items, such as personalised or made-to-order goods, may be exempt from the usual change-of-mind cancellation rights. This doesn't affect your rights if an item is faulty or not as described.